Our Online Courses
All our courses are completed online and on completion we provide a certificate of completion. Please see below for more details on all our courses. To take a course simply click on the Take Course link to register and start learning.
Quality of Service
In times of resource limitations, the expansion of mental health services is unlikely. The best way to bring about improvements, therefore is to improve the quality of the service being delivered. This course provides a brief questionnaire on some of the issues involved, but more importantly, perhaps, links to reputable sources of information on this topic.
Mental Health Policy
Mental Health Policy is set out clearly in “A Vision For Change” (DOHC 2004). However, this has not always been explained to people. This short questionnaire aims to provide some answers to frequently-asked questions and also provides links to good information sources.
Information on the Mental Health Act
There were some recurring themes from the focus groups when asked to explain their views, wishes and needs around information. This short questionnaire tries to clarify the issues which most frequently recurred. Links to reputable sources are once again important in order to improve understanding.
Recovery
Recovery is a relatively new concept in mental healthcare. The ethos of recovery underpins Irish mental health policy and all services should be recovery-focused into the future. This short module hopes to encourage participants to search for more articles and information on this extremely important topic.
Feedback & Complaints
At the heart of any improvements in any kind of customer-driven service is a good complaints policy and a mechanism for feedback from consumers. A good complaints and feedback system is now acknowledged as a valuable resource in all forward-looking enterprises. This course hopes to take a positive look at the way in which the current system might be improved through a short questionnaire.
Privacy and Confidentiality
The terms security, confidentiality and privacy are used frequently in a data protection context, sometimes almost interchangeably. But they have distinct meanings and roles that should be understood. the Data Protection Commissioner described the Irish data protection legislation in the following way: “At the heart of the legislation is an awareness of privacy as a basic human right. A human being is not merely a collection of items of information in a form which can be processed – as the Act defines data. He or she is a unique individual entitled to be valued as such.” The confusion that often arises from a misunderstanding of these terms was a feature of the feedback from all focus groups. This short questionnaire hopes to give people an appetite for clarity in this sphere and a willingness to look at the linked information sources.
Discrimination
Stigma and discrimination are often described as two sides of the same coin. What is certain, however, is the limiting effect that these twin evils have upon the ability of people who might have had a period of mental ill-health to return to a meaningful role as an equal and fully participating member of society. This course consists of a powerpoint presentation on video which looks at these issues from the perspective of those who suffer from stigma and discrimination.
Maximum Responsibilites, Minimum Rights
This is a powerpoint presentation on video from Jennifer Kelly and John Redican who first delivered it at the Association of Social Workers National Conference this year. The feedback convinced us that it would be of value as part of this project, and it demonstrates the different perspectives of service users and their families and friends in the way in which their rights and inputs are acknowledged.
Acute Community-Based Secondary MHC
Most people who require some treatment for their mental health receive this treatment from their general practitioner, or local doctor. For a small percentage of people, however, referral to a more specialized service may be necessary. Most people are not familiar with the different components of this type of care, and this course attempts to demystify the subject. There is only one reference document, which has been produced very recently by the HSE and deserves to be read in its entirety. The questions are designed to clarify that learning.
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